So in this difficult time the last thing I needed was a broken pump on my hot tub, so called Garry he stated that no could come out but he could ship a pump direct and then give me fitting instructions. The pump arrived the very next day and the E-Mailed instructions were perfect needless to say I now have a working tub again Somerset Hot Tubs are a great company and Garry always has time for you I would never go anywhere else, thanks again