If I could give zero stars I would. This is a vile, rude and dismissive company. After getting in contact to try and discuss a reimbursement due to a significant price change within my returns period, I was told I was being impossible and unreasonable and that if I was unhappy I should return the item and repurchase. I was then put in direct contact with the Managing Director, Heiko Somorowsky. I raised my concerns directly and asked for a resolution to which I was told ‘I don’t have the time to read your email.’ After this I asked for guidance from them to return the item as per the instructions on their previous emails to me and on their website. They told me to do what I liked and it was up to me and didn’t attempt to find a resolution. Finally they said that they won’t discuss the matter with me any further. I have made the decision to return the item with full tracking and insurance and get a refund and if for any reason they try to block this refund which I imagine they will, I will open a PayPal dispute and am able to provide full written evidence of their behaviour. What little guidance they did provide on the returns I have followed as advised, however I have little faith they will refund me and will instead attempt to keep my money. I wish I had read the reviews before engaging with this company. They are unprofessional and very rude and dismissive. I would advise everyone to avoid dealing with them in every and any circumstance.