Most terrible service I've ever dealt with. I asked for a repair, because their item was a counterfeit product. I paid for more than £400 for a Roborock vacuum cleaner and it was broken in months. I asked for a repair and they replied they don't mind I should contact the manufacturer. After I asked the details of the manufacturer (why didn't they send it in the first place?) they said I should google it. No help at all. I then contacted the manufacturer and they said, I should deal with the seller, which is true, as this is the law. I then asked them again and then I realised that the item can't be oiginal, as in half year the second part is broken. So contacted them again and again no help. They are absolulety useless and stole my money, doesn't even follow the law. Disgusting. I reported them to the Trading Standard through CAB. I hope no-one will get the same 'service" as me.