Reading the bad reviews on here 100% resonates with my own experience especially reports of how utterly unprofessional their, of all people, MD was - Heiko Somorowsky. It makes sense that the company is so bad if they employ someone so completely disinterested in providing a half way decent service. They still - one month later have provided no update on my refund of a faulty iron and I suspect as they are so bad will do all they can to avoid refunding me. Sotel is honestly the rudest, most unprofessional company I have ever dealt with. They sent me a faulty product and from the very start of the return process their emails were openly hostile with a littering of exclamation marks and question marks, as if the fault was a gross inconvenience to them and they could not be bothered. At no point whatsoever did they do what any respectable company would do and apologise. The marked absence of any professionalism makes me wonder what sort of people actually work there…given the bar is so low. Avoid. Avoid. Avoid.