I had such a frustrating experience with this train company. The train was completely empty, yet the staff member still made us get off for no good reason. It felt like pure ego and power play rather than anything logical. As a result, we had to wait another 30 minutes for the next train going the exact same way — on a Sunday, when everything was quiet. It was totally unnecessary and made no sense. After looking online, it’s clear this company has a pattern of poor treatment and zero regard for passengers. Maybe one day they’ll teach their employees about basic customer service instead of letting them act like they’re above everyone else.
2 weeks ago
South Western Railway has a
1.4
average rating
from
26
reviews