I am writing this review because of the fantastic assistance I was given by a member of staff at Waterloo Station on Tuesday 1ST July around 3.15pm. I had travelled down from Scotland and was en route to Hampton Court when I became quite stressed due to the heat and my train delay. I am a lady of mature years and was frightened that I was going to faint when I asked a member of staff if he could help. He immediately accessed me some water and stayed with me until my train arrived and put me on it. I honestly don't know what I would have done without his help and asked for his name, so Zack de Nobrega thank you so much for your help. He is an asset go your train company. Sheila Simpson Edinburgh