I have a very bad experience with south western railways, as I purchased two tickets in advance and unfortunately due to some emergency couldn’t use those tickets, asked for a refund and they rejected and give me the reason of 28 days policy where I found it not right! If someone is not aware of refund policy, they should still help the customer exceptionally and not just reject their refund request. As the cost of living is rising ridiculously and on the top of it they are not refunding customers for their unused ticket is not fair at all. I gave a Zero star for their customer service as they are not helpful at all.