When we were buying three pairs of glasses for my wife, staff were very helpful and we were told to pick them up when we returned from a short holiday in the West Country. We duly went back to the shop on Friday afternoon, 4 February, 2022, to collect them. This time the service was not very friendly at all. We are both elderly and I explained we had literally just got out of the car having driven hundreds of miles and needed to use the toilet. The answer was no and the assistant did not seem to care about our discomfort. We explained it was not as if we had just come from home but had hurried straight to the store before it closed. We had spent hundreds of pounds in the store, this time and on previous occasions, and thought this was no way to treat elderly customers. I also wonder how they will respond when a mum with small children faces a similar situation while waiting -- and waiting -- to be served in the store. We will not go back there again. One star as there is no facility for zero stars.