Firstly I have tried 4 times this morning and can’t get through. Says has my number but nobody rings. Secondly, after cancer treatment wanted to reimplement my lenses contract. Contacted sometime in March, was then sometime later rung back as my lenses no longer available. Had appointment 12 April and trialed lenses and then appointment 2 weeks later and 12 May. Was told would have to start new contract on 1 June. Given lenses until mine arrived, which expected by 10 June. Didn’t arrive before going on holiday had to call in on way to airport to collect spares. Came home last night to find wrong solution and wrong lenses posted. Not told price increase of £5 and would be a delay. Was told because some people don’t pay! You have never EVER had a problem with my payment, in fact spent a lot of money last year on several pairs of glasses! To say I am cross is an understatement having to keep coming and going to the store and it is now July and I still don’t have my lenses! Appalling service and somebody is incompetent!