This is an honest review of a splashback which I've ordered with this company. I have to admit that I've never expected such a long delivery time and such a bad image quality. If I'd have a choice again then I'd never use this company. The product is expensive with a very poor image quality.
The product arrived safely, very well packed. I was excited and wanted to surprise my wife and I've installed it quickly. The glass was fine, there were no cracks etc, but I din't check the image closely... until it was on the wall and my wife noticed it straight away that the print quality is very bad.
Image Quality: Poor
I've ordered a world map image and what I received is of much different quality to what I initially ordered. The proof of image was different to the image on the splashback. I was happy with the proof of the image, but the print is terrible like from a mobile phone or just simple JPG file, it doesn't seem to be a vector file whatsoever. It's not professionaly looking at all:
- the names of countries are blurry and have bad shape, but should be sharp
- the shadows are badly done
- there are irregular white backgrounds around some letters while some others don't have it
- it looks like a 'Pixels' movie!
I've contacted the company about it and I've received the following answer:
- 'unfortunately there is no option to return because you do not like the print' [On Tue, Oct 10]
Glass quality: acceptable
I think that the glass quality is acceptable. It seems solid, but I'm not to sure how else I can test it within 24 hours after the delivery.
Delivery: Very long time
The production and delivery took over 2 months:
- an order was made on the 31st July 2017
- delivery was done on the 9th October 2017.
I've been contacting the seller few times asking about the delivery date and the only response I've got was:
- 'Thank you for your email, your order is with our printer at present and in process of being done - when it is returned back - which may be tomorrow , but also may be next week [...] once done will be ready to leave.' [On Thu, Sep 14, 2017 at 2:11 PM]
- 'your order is still with our printer [...] we are pushing this through asap [...] We hope to have it back in the next few days' [On Mon, Oct 2, 2017]
Delivery package: Good
This was a really well packed product and the package really makes sure that the glass will arrive securely.
I do have all the emails I've sent to and received from this seller. I've tried attaching 5 photos as a prove.
7 years ago
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