I recently got a starter pack with a couple of additional products. Time to delivery was just one day, and since then bought some other refills. By ordering on line I didn’t want to get caught out when I ran out of product .. no problem here as the orders cane in 1-2 days. Very pleased with that. I have tried a cross section of products. I went in with the toughest jobs first for the laundry - teenagers towels retrieved from the floor and a load of *sniffy whites. I have to say I was really impressed. The towels were fluffy clean and fresh and the whites as good as any other wash I have done. Kitchen and bathroom cleaners I think have done a great job and the dishwasher tablets bring dishes out sparkling. He only product I have doubts about is the washing up liquid ... just not quite what I expect - even using extra doesn’t really feel like it does the job without effort. Prices are about comparable with supermarkets, scents are fresh n light. Bottles are great shape n size so as not to take up too much room in the cupboard. Overall very impressed so far. I’m going to give the personal care products a go next.