I sent an email I sent on Oct 28. Sadly I have had no response to that email. I had just found your site online and loved the way you are packaging and sending out these packages online. I ordered 2 different parcels to be sent that week as I thought that they were a great way to send a gift. One of the packages was fantastic ... just as advertised and delivered on just the right day. Loved what you did. However, I am sadly disappointed in the wine that was placed into the 2nd parcel I sent as the engagement gift. I asked for the Crafters Union Hawkes Bay Rose which is priced at @ around $21.99 at Countdown. It looked great and I thought it would look nice as a gift for my niece. I wanted the other Rose, but it was not available at the time of purchase. The wine I chose was swapped out for Young & Co Strawberry Hustle Hawke's Bay Rose 750ml which is priced at around $14.99. (A cheap wine?) It had an awful graphic on it - and did not do any justice to the event I was celebrating. I even phoned the recipient to apologise for the wine that they received. I was disappointed with the replacement that you sent. I am unable to return this gift as it went to ChCH and I didn't want to make a fuss with the recipient. Needed to share my first experience with you, as it has not been great ... Disappointed I have not heard back from you re the wine you sent. However in saying that, I have shared the site with a number of my work colleagues as I think it is a great place for gifts. Timely, look great and if the wine sent is equal to the one chosen, I would use you guys again. Kind regards Heather Bartlett