I'm new to using the hot tub and unfamiliar with how to use it and its products. Brian came to service the hot tub and unknown I'd emptied it on thinking that's how it should be done for a clean and service. Brian had to wait around for several hours to fill it again, check it and all this with patience, understanding and friendliness providing essential guidance and knowledge especially considering the weather was at it's worst. Brian and Sharon have been amazing with their support, professionalism and speed at which they deliver their service. Thank you.