I have been a customer of Stamps Direct for a few years and my initial impression was that they are very responsive and helpful and fast. I recently had a problem with the delivery company they used and my order failed to show up. The customer service team took responsibility for the mishap and immediately solved the problem by expediting another set of stamps. This was the correct thing to do, I was initially very unhappy with the failed delivery but Stamps Direct quickly fixed the problem to the best of their ability, and now I am a happy customer once again!