Stannah installed a stairlift for my stepmother: after 7 months, it stopped halfway up the stairs and beeped loudly. She couldn't get it to move, but managed to get to the top of the stairs, with great difficulty. We visited & switched the stairlift off to stop it beeping. An engineer visited & said one battery was faulty; he replaced both. We were then invoiced, for £212.74! We have now explained to them five times that it was switched off after it had failed, but the company keep ignoring this completely and insisting that the battery went flat because it was switched off. They also have ignored the horrifying fact that my stepmother could have been stuck half-way up the stairs, possibly for several days, until someone next visited. We no longer have any confidence in Stannah and definitely do not recommend them: instead of just admitting that they fitted a faulty battery, they are determined to ignore the facts and insist that we caused the problem, by switching it off after it had failed.