I am so appalled and livid at the lack of professionalism within this company. My partner is a triple amputee war veteran, entirely missing both legs and one arm. We had a through floor lift fitted in May 2023, which we paid around £20,000 for, and less than 12 hours after it being fitted, it had already stopped functioning, as the door sensor was faulty - this issue has not been rectified. Since having it fitted 8 months ago, it has had one problem after another, and has not worked reliably as intended at any given point. Last night the lift stopped functioning all together, none of the service lights were illuminated, and the lift buttons were entirely unresponsive. I used the emergency lowering release to enable my partner to access the ground floor of our house today. Following calling the repair service at 8am this morning, my partner waited in for the engineer who arrived at 2:30. The engineer admitted that he had only been working for the company very recently, and that he was the single only person on call this weekend for the entirety of East Anglia!! He confessed that he had received absolutely no training or experience with in-home personal lifts!! After staying until 4pm, he left feeling terribly, and very apologetic that he in his own words, had 'no idea, what I'm supposed to be doing, or what I'm supposed to be looking at'. The engineer is not the one that should feel guilty, or apologetic, as he did all that he could, he was incredibly empathetic to the situation, and gave it his best efforts given that he has not had a single bit of training or experience. My partner now has 37 hours before he can even contact anybody else to come out, of which during this time he has no choice but to be isolated to the downstairs of our home, he will have absolutely no access to any washing facilities, nor will he have a bed to sleep in. His back is broken in 3 places, from being blown up in the Armed Forces, and he has frequent dislocations of his remaining shoulder, so sleeping on a sofa is not a viable option for him. As a company, you should be entirely ashamed to have not only put your engineer in a situation that was well out of his depth, by having him be the only person on call all weekend with no training or support, but to have my partner in a situation like this where he now feels utterly emasculated. The effects on his self esteem and mental health, have been dire, and he feels completely hopeless.