Wow. I have been sourcing my kratom from a local shop and I began questioning the quality of what I was getting. I studied and read reviews and came across Starlight Kratom and placed an order for 112g of their TrainWreck Kratom blend. My order got lost in the mail and Kelly from their customer service team got back to me promptly the same day I emailed them about the situation. She was very nice and understanding. They fast tracked another pack out to me free of charge. I am so satisfied with the product and their excellent customer service. I will continue doing business exclusively with them for all my kratom needs. Thank you so much Starlight!