This is my second order with you and based on being very impressed with what I received first time around. Sadly, the slow speed of delivery, for both orders, and complete lack of any order delivery updates, lets you down. Get your comms and delivery sorted and you’ve got the perfect package. From my point of view, the former should be the easiest bit to get right, given that you’ve got exceptional products that I’m sure are in high demand. Customer service is everything for the best customer experience. Miss this bit out or neglect to recognise and enhance this and former customers will remain former. My summary: “Expect great products and lots of marketing push, that’s sadly not supported with great customer service, slow delivery lead times and zero communication. Could be outstanding!”