I have two issues. First, your customer service is slow, both in response and helpfulness. I asked for help through your automated email service. It took two weeks for a response. A simple direct person to person phone call could have resolved things in minutes. Secondly, regarding your product~the magnetic coupling is weak. I'm sure you know that already and what that results in. Finally, customers should be offer a choice of the three connector attachments. Most people have only one device not three different ones. Having three of the same attachments would be desirable, since they are easily lost or misplaced.