Service recovery after receiving faulty cables was not handled in any world class manner. You made the entire process far more difficult than other world class merchants. The need to send pics/videos, what seems to be a replacement only option, when the majority of the version of the cable I purchased was defective. This was my second order from Statik, this time for a different version of your cables. I would rather a refund or offer to replace with a different version of cable over replacement. My only option after going through your tenuous process was a replacement of cables I believe will fail in a short time. Needless to say, my second order is now also my last order. I will stick with merchants that are world class; it’s a shame, since I was purposely trying to spread the wealth from large corps to smaller entities.