Customer Support is disappointing. I recently bought a GoHub Power Bank. The photo on the web site clearly shows a phone being charged while the power bank is plugged into a wall outlet. However, the User Manual, under Product Care and Use, says "Do not charge your devices while charging the power bank." I submitted a question about this via the Statik web site asking for clarification but never received a response. I would really like to know if charging my devices while the GoHub is also charging would damage the GoHub and/or my devices. If so, the photo and info on the web site should be changed to reflect this limitation.