Hi everyone, I feel compelled to write this review because it is rare these days to purchase anything that develops a problem shortly after using for just a couple of times, then receive the kind of customer care that I received from Statik. I know that some may think that these genuine Statik products are a little overpriced, believe me as a disabled person in the UK. I have to watch every penny, however I liked the idea of having interchangeable heads for my leads. Having bought a few over time I found that I needed a lead that was not changeable to again make my life easier since a lot of items now come with the C type connector required. I still love and use my other leads they are now great for those times when you want to just get going. And not be concerned with stowing the cable. Anyway I digress,,, recently I purchased the latest fixed on swiveling C type lead that has all the quality standards I have come to expect from Statik. To my surprise it ceased to be recognised as being connected by every device of mine. I tried with friends and family also. (Totally shocked) I contacted Statik and went through the steps to show the issue. It was hard to understand myself, the lead lights up at the charge input C type area. This shows that the power was getting to the swivel with no issues. Nothing was visibly wrong,,, it took myself and Statik a while to get the needed information to show. I also offered to send this item back. Then to my utter surprise Statik conceded that they were happy to send a replacement. I offered my thanks and a week later was extremely happy to receive not only one but 2 replacements. Please trust the good companies that care about the customer experience. Statik is most definitely a company I will stay with. You can not only trust the products, you can trust the company cares and honours it's customers. Thank you Statik, for being a top manufacturer and seller of great products. A★★★★★ company.