Horrible...still waiting on my shipment... It will be one month on the 13th! I've tried to email and I always get an auto-response. I want a refund at this point! Statik Support via sendgrid.net Mon, Dec 23, 2024, 11:24 AM to me Dear Thank you for reaching out to us. This is an automatic reply. 🤖 IMPORTANT: Due to the holidays our ticket income is higher than normal, so our responses are slower than normal! All communications should be responded to in 3 to 4 days! Our reply time is currently a few days; an agent will be here to help you as soon as possible, but rest assured that we are committed to assisting you as efficiently as possible. We'd like to ask for the following information so we can provide you with the best service: Order Information: The more information you share the quicker we will be able to locate your order, so please, if you haven't yet send us your ORDER NUMBER and ORDER DATE, so we can locate your order. If your order was placed in one of our retailers please let us know the specific store! Questions or Concerns: Please share your specific query or concern with us. The more details you provide, the better we can address it accurately. You can also check our help center. Changes or Updates: If you have any changes to your order, such as an address update, please send us the complete and updated information. Ensuring the accuracy of your details is vital to ensuring a smooth process. Product Issues: If you are experiencing any problems with a product you have already received, please assist us in understanding the issue better by providing images or videos that showcase the problem. This will aid us in determining the most appropriate solution. 📣 Please be aware that the orders will be processed around 2 hours after they are placed. So we can't do changes after this time. ❗️ Your satisfaction is our top priority, and by providing the requested information, you enable us to serve you more efficiently. We sincerely appreciate your patience and cooperation during this time of high demand. We understand that waiting can be frustrating, Warm regards, 💜⚡️