Good afternoon; I sent this letter to you in an email on Dec 31 after I received my shipment. You may want to check your mail as I have yet to received any sort of responce. I have LOTS and LOTS of emails trying to sell me more stuff. >>> Well my order FINALY arrived yesterday and much to my surprise, I had to pay 21.03$ in duty and service charges. I have several orders of cables from you and never had to pay. The Duty was 8.53$ and a service fee of 12.50$ that DHL charged. I ordered this on Dec 3rd and got it yesterday Dec. 30 AND had to pay an extra $20.03. The original offer was for buy 2 get one free, but that changed overnight when I went back to order. So, I settled with just getting the two. They took forever to arrive, so they didn't make it for Xmas. And now I have to pay 21.03 extra. I was so pleased with the way the first few transactions were handled, but this is not a great way to win over customers. 21.03$ Extra. The shipping on this order was extremely bad all round. There was no response from the company, even after I downloaded their app that didn't do anything at all but sit there and say nothing until Xmas eve when it told me to contact the supplier if i had any questions. I really would like an explanation. I scanned the shipping bag and my receipt for paying the extra charges so you can see I'm not making any of this up.