Love their products, but Customer Service is terrible. Lead time on shipping is 5+ weeks. Ordered stuff before Christmas that hasn’t arrived yet. Hard to find any info on site about orders, and it takes a long time to get an answer on order status, and individ Love their products, but Customer Service is terrible. Lead time on shipping is 5+ weeks. Ordered stuff before Christmas that hasn’t arrived yet. Hard to find any info on site about ual requests have to be sent for each item. Great products aren’t good enough to make a successful- it takes great service and communication, also.