My order took forever to arrive, and worse was the Customer Service response that did not occur in any sort of timely manner. I was fooled to think that the product was shipping from the US --- it wasn't. Once I finally got through to Customer Service, part of what I ordered was no longer available. I received a refund, so that is good. But I had to threaten to cancel the entire order before anything happened. So, very poor customer service. The products are nice, but I haven't been blown away. Probably won't order again ... ever. I don't like to be left hanging.