Not delivered, I cancelled order after 2 months: Made a rather substantial order (worth more than $140) on 2024/12/01. Got a confirmation e-mail saying they're processing the order, promising a follow-up e-mail once order is processed for shipping. Days, weeks, over a month go by with not a single follow-up from them. I sent them queries through their web site "Contact Us", which were never answered. Also sent e-mails to Customer service, no response either. By 1/20/25 (about 7 weeks after order), I stumbled upon a link in their web site to track packages by order number, which showed that "Your package is waiting to be picked up by the carrier." status on 12/03/2024 - no later entry. On 2/4/2025 Customer Service (finally) sent a reply e-mail to my inquiry from 1/05/25, offering to EITHER ship my ordered package along with a 20% refund; OR cancel the order altogether and refund the purchase price. I did get a total refund as requested, so I credit their rating with 2* instead of 1*. Product concept appears great, marketing does great job making it look wonderful. However, no matter how great the product appears on paper, Any $ spent on it I consider a total waste / loss if they don't deliver on it; and woeful customer service responsiveness just makes that worse. Especially since I was getting daily if not more frequent marketing e-mails inducing me to buy more clogging my inbox, but not even an acknowledgment of the many requests for customer service to look into my order.