The product is ok - but the frustration with getting the item delivered and constant chasing the support staff was unbearable. I ordered the charging cable on December 11 as a Christmas gift and unfortunately did not receive it until February 18 after constantly chasing the support team for answers. I obviously was not able to give the Christmas gift on time. Things that your team should have done better: 1) The company should have better documentation that the product was coming from China & approximate delivery time. 2) Despite not providing that information up front, at a minimum the company should have responded to the many email correspondence that I sent in a timely manner instead of the numerous times that I had to email your team for an update on the severely delayed delivery of the missing product. The poor customer service and extremely overdue delivery was extremely frustrating and I will never purchase another product from your company. The Statik Charging chord dies seem like a good product, but I have since seen other similar products like it that I would purchase instead to avoid the long delivery time to receive the product.