The most dreadful auction house in the world! They are dishonest and amoral and best avoided at all costs. One particular member of staff, Lyn (others have mentioned her here) is probably the nastiest person I have encountered in years. Thankfully my bank was finally able to reimburse me for the money that they stole from me while they also withheld my goods. My bank eventually compensated me as even their staff initially fell for their lies,so eventually I came out of it quite well but I would strongly advise anyone to avoid Stroud auctions as there are plenty of very decent auction houses in this country. Seems a shame that this auction house is still being allowed to give auctions generally a bad name. Amazed that they are still trading as they are nothing but thieves.