Stroud auctions sent my valuable jewellery purchases to my old address ( I left there over 3 years ago) without checking that I still lived there. I bought through the Sale room which has my new address and obviously my bank payment went through from my current address too. When contacting Stroud auctions they said it’s my responsibility to check, however when one simply presses the ‘pay now’ button and my address is correct on this I think it’s actually the auctioneer’s responsibility to also double check. I would have appreciated more sympathy from them. They have not offered to trace the parcel worth £500 or to send me the tracking number or taken any responsibility at all simply thrown it back to me to sort out as ‘my responsibility’ I will not be buying from them again snd think they need to revise their customer services policy.