After seeing the reviews and having big issues gaming with Virgin Media I decided to get Ghost Gaming Broadband. The process seemed to be straight forward until the BT engineer came & couldn't connect the line due to "health + safety" & recommended that I get a "business line" from a different provider. I wish the customer service was better & also their communication with BT. If they had appropriate options when asking via text messages what type of property they are installing the line in this would of been avoided. Furthermore if they had simply just told me they can not connect a line in my summer house located in the garden I would of never of committed to the order.