Our cottage was listed with Suffolk Secrets while we spent a year abroad. The only good thing about this company is their sales pitch to get you to sign up with them - that is very professional. Thereafter it was a disaster. They completely neglected our cottage, when they were contracted to manage it fully; they didn't check it once in nearly a year, invalidating our insurance and potentially making our home unsafe as things like smoke alarms were never checked. They charged us for things that weren't done (gardening etc) and in fact the garden ended up wrecked, with several thousand pounds worth of damage. Most of our high quality linen has 'disappeared'. For the small number of bookings they did manage to achieve for us, they repeatedly failed to leave necessities like toilet rolls for guests. On our very first booking, they left out-of-date long-life milk in the welcome pack. In addition they have completely failed to address any of our complaints despite our having sent two detailed letters. Avoid them like the plague, whether you are a homeowner or a holidaymaker. They were incompetent long before covid19!