I raised a complaint with Sunny about their loans being unaffordable. They upheld in part but I didn’t think this was fair so took to the ombudsman. The FOS found in my favour and gave them a deadline of 1st Feb to respond and sunny have ignored adjudicators decision and not even responded. Not great at complaint handling or replying to the FOS. 6 weeks past the adjudicator decision and 4 weeks past the deadline - Poor by anyone’s standards
6 years ago
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