First, the service: Received my order on time and packaged with care. Actually, ahead of the estimation along with email notifications which I feel kept me in the loop. Secondly, the product: Oh My Goodness - it works! I waited until the weekend to try it just in case; man was I rewarded and surprised! Surprised u say? - NO side effects or crashes to speak of with a fantastic taste!! (I bought the coffee) Rewarded, u may ask? - I felt like I could move like I could 15 years ago. It kicked in before I finished my cup and lasted most of the day. I'm ordering a larger bag next trip. If you're on the fence about this product, let me be the soft landing after u jump in. This is a great product, plain and simple.