Jake was very efficient/quick and clear with answering all my queries. He helped me decide what to do atm and what to do in the future, and explaining what I/we have atm too.. I am so grateful as its been & is a stressful time for me what with the main account holder, my husband being in hospital for x2 weeks & awaiting a further op. for major heart surgery & I really was unaware of what's been going on recently. Thank you so much, you are always helpful whether its on the phone of chat online. Regards to you all Beryl Norman
