Had been a loyal customer since time computers many years ago. Just had a standard connection rate . The download speed got worse over time and varied between 300k to very rare 1mb per sec. Decided to leave the company. Received a letter stating I owed them outstanding money. I queried this and then I received another letter from a money collecting company on there behalf....absolutely appalling way to treat there customers. went with Freeola. What a fantastic broadband provider and £1 cheaper £15.99 per month with download speeds up to 1.7mb per sec....... Supanet shame on you!!!!