finally some customer service for a loyal customer of over 10yrs ive never wanted flowers or chocolates through the post but just an honest money saving deal. finally done me a deal which will save me in the region of £30 a month saves me switching email addresses etc they should give the chat customer service ladies and gents a bit more power instead of them running to someone higher to get the go ahead , its degrading for them and those that give the deals the feeling of power , its like going to dad cos mums said no the chat room advisor that helped me today was great she was friendly and attentive and even though it took us a while to sort things she never showed she was bored , i often seem to get through to her and shes always the same Abby is her name and she needs some recognition for her work , if it hadnt been for her today supanet would of lost my custom