Never use this for a resale of tickets! Purchased 3 tickets to Gorillaz in London. A couple of weeks before we found that one of us could not attend. Thought we did the ‘right thing’ by using correct channels to re-sell. We were wrong! Put the ticket for re-sale via this site, and on numerous occasions looked for the ticket for sale on re-sales and each time could not see it available. Hence came to the conclusion it had sold. At the event we noticed that the seat remained empty. Thought maybe someone had purchased it and had a change of mind or got better seats. Contacted AXA numerous times to find out when we would get our money and after several months finally got to ‘message’ chat someone who told me that unless I had received an email to say it had been sold then it had not. Then why did I not receive an email to say it was unsold near the date? And why was it not showing on there website as being for sale? This company are useless and have no effect customer service! Steer clear!!