Booked tickets for Billie Eilish 16th June and received email confirmation saying I could resell through their official app. Got better tickets for the 25th and listed the original 16th tickets for sale. Received email confirming they were re-listed. Two months later, the tickets show as unsold in the app but they are not coming up in searches. Wait in a queue on the chat for an hour to be told they cannot be resold. I uploaded screenshots with evidence of email confirming the ability to list, and the successful re-listing only to be rudely cut-off and told to make a complaint. These are VIP tickets work over £1,000.