Zero stars. I have all the Same complaints as others regarding the customer service, web site etc. I waisted a better part of a frustrating day. They can’t be truly interested in the reselling of tickets as their main business. I found it very suspicious when I was trying to list and resell tickets the site said it was mandatory that I enter all my bank information so they could deposit the money into my bank account when the tickets sold. ARE KIDDING ME?? I would never give that information. There are credit cards that could be credited or pay pal but they were not options. If I didn’t enter the bank info I couldn’t list the tickets. I think the main business of AXS is to learn personal financial information and The ticket sales is just a front for the financial scams. I went to another resell ticket site to see if I could list them for sale there. I read the instructions to list . It mentioned something about the bar code on the tickets. Then I went back to my original tickets to have a look at them. THERE IS NO BAR CODE , which means it’s not a real ticket. I didn’t really look at the tickets when I received them because I never really suspected it wasn’t a legit site. I think they won’t respond to us because they know we don’t actually own tickets from the order number. They are blocking us from logging in as well, passwords won’t work etc. Their technique is to frustrate us so we give up and walk away. Any business person in a legit business would care. This would be an excellent journalist investigation topic. So I waisted the day and it turns out I don’t own tickets anyways. I don’t believe I was scammed by Joe Blow who transferred me the tickets originally. I was scammed by AXs posing as Joe Blow. If you were a legit company the ticket transfer would go through AXs and they would verify the tickets before the transfer completed ?? I was a little suspect of the resell sites to start with because it is so difficult, confusing and time consuming to get to the main ticket provider to start with. I relaxed a bit once I realized this sort of deal was widely used it seemed. Before you need to go to these resell sites, you would think the main provider would come up first or even appear , but I guess I am old school.