Worst customer service YET again! Tickets never arrived (not the first time this has happened with me). No way fo contacting them except via chat which can be 3 hours wait and by the time your queue turn comes, if you don't see it for 30 seconds, they time you out and you are back to 3/4 hours long queue. So basically quit your job if you want to enquire about your ticket. I actually spent at least 4 days with chat waiting and timing out as cause it took 2 days to reach them weeks before the event to request orr tickets to eb present then 2 days before I still had not received the tickets so spent another 2 days tryiongt or each them. On the day of event I reached them at last at mid day and they said they will look into it and get back to me. I never heard back! I had to try get them on chat again and never got to talk to anyone. I called the royal albert hall at last minute and they said they can reprint. So, please do yourself a favour and buy from the venue direct. AXS has gone down the hill as soon as they stopped taking calls. The people on the chat don't give a monkey and the enquiry you send never gets answered anymore. I tried twitter and you can't reach anyone at AXS UK and even when I tweeted them, no one gave a monkey! - the US AXS on twitter are super responsive but unfortunately they have no access to help UK clients. I simply never got a resolution with AXS and almost missed an event that I had bought EXPENSIVE tickets for TWO years ago - 2 years not enough to send me the tickets apparently :D Just buy straight from the venue! AXS - the amount of frustration and stress you caused me is unforgivable and unacceptable.