I ordered plants and given a delivery date and monies were removed from my bank and I checked with bank to make sure there was no problems and monies removed same day. Copied details tried to send by email as requested E mail would not send phoned several times and we will get back up you still no plants or refund just a declaration order cancelled which was 2 days after my initial order(I did not cancel order). Used Sutton all the time aswell as the allotment and garden society I belong to and have been a member of over 40 yrs and this us how they deal with customers shocking.