The beginning of July I ordered 2x2ltr pots (4 plants) of runaway bride Hydrangias, which arrived on 12/7/24. On transferring them into tubs the first three were lovely with good root system, the forth one just fell out of the two litre pot with a handful of compost and a small plant which was still shaped as a one litre plant. I have been in touch to complain to customer services five times, each time they promise a replacement will be dispatched that day, to no avail. I am still waiting. I have never bought plants off the internet before and I most certainly will not be ordering from Suttons again. It’s a pity a I hadn’t read the other reviews from dissatisfied customers before ordering as I would have saved a lot of time and money. Not only did I contact them by phone but also email, just to be ignored. Very disappointed to see a company with such a long background to resort to these sort of tactics.