I WOULD OF GIVE THIS COMPANY 0 STARS IF I COULD. WE ORDERED FROM THE VERY EXCELLENT WEBSITE WHICH MADE THE COMPANY SOUND ULTRA PERFECT. 5 STAR REVIEWS (WHICH ARE NON EXISTANT AS COULDNT FIND THE REVIEWS THEY PUT ON THEIR WEB SITE ON AN OTHER SITE FAKE FAKE FAKE)WE ORDERED AN HOVERBOARD WHICH WE RECEIVED REALLY QUICK. WE CHECKED WHAT WAS IN THE BOX TO MAKE SURE AND PUT THE BOX AWAY FOR OUR DAUGHTERS SMAS PRESENT. IT WAS OPENED ON XMAS DAY, THE INNER BOX CONTAINING THE HOVERBOARD WAS USED AS IT LOOKED LIKE IT HAD BEEN OPEN BEFORE AND THE PLASTIC CARRY HANDLE WAS MISSING. THE HOVERBOARD WAS WRAPPED IN AN OPEN PLASTIC BAG WHICH HAD CONDENSATION INSIDE. THE HOVERBOARD HAD SCUFF MARKS ON AS IT HAD ALREADY BEEN USED WE FEARED. THE HOVERBOARD WAS ALREADY FULLY CHARGED????? THE HOVERBOARD DID NOT WORK WE FOLLOWED INSTRUCTIONS FROM THE WEBSITE TO NO AVAIL. THE HOVERBOARD WAS OBVIOUSLY A FAULTY RETURN FROM ANOTHER UNHAPPY CUSTOMER. WE HAVE TRIED TO CONTACT THE COMPANY BY PHONE AND EMAIL SEVERAL TIMES HAVE NOT HAD AN ANSWER YET. AFTER LOOKING ON REVIEW SITES TRUST PILOT ETC ABOUT THE COMPANY NAME TECH TOY TRADERS THERE ARE LOTS OF UNHAPPY CUSTOMERS WITH SIMILAR STORIES. WE HAVE CONTACT OUR BANK AS WE PAID BY CREDIT CARD TO TRY AND CLAIM THE MONEY BACK. WE HAVE ASKED THE COMPANY FOR A RETURNS LABEL BUT HAVE NOT HAD ANY REPLY.gjGJ