1st one I bought for daughter exploded bought second one to replace it , wrong model was delivered contacted company to rectify situation was told in email I would call next day (Friday ) to arrange exchange ..... no call !! I had to contact again myself and arrangements made for pick up and drop off of new one for Saturday. Waited in all day Saturday no pick up or drop off . Again contacted company Monday explained how annoyed I was over matter and was told they would arrange exchange at my place if work ..... an NHS labour ward I explained this was not acceptable or professional for me to this . So I was given option to leave with a neighbour ( my neighbour a 90 year old widow ) again told not an option . So I was told they had given me various options . None suit me having already arranged to be available twice for delivery and twice for company to have made errors on their side I asked for evening delivery by alternative courier they will not do this . I asked for a call back by 3 pm today to solve this matter ..... quess what .......still waiting . My advice go to Argos at least you are guaranteed decent promo available customer service I shall never recommend this company . And further more will be submitting report to watchdog to see if this common occurance from this apology of a company !!!!!!!