I will keep this short, but very disappointed! After eventually customer services decided to answer the phone, they advised me that I returned the Swegway as after a day of receiving it, it wouldn't charge. If that wasn't enough when it was returned after being repaired a screw fell out as soon as we pulled it out of the box and another screw fell out after about fifteen minutes of usage, did not boost might confidence of this company. Disappointed all round with customer services wish I had purchased nearer home now. I would of been straight in the shop expressing my big disappointment from your company's if nearer. I bought from your company because you looked genuine and now left feeling let down! Sue