Purchased a gold chrome model online, even had an email to say it's been despatched only to get a call later that day at 4pm to say it wasn't in stock! Asked for a call back in 20 mins so I could check if a normal chrome version would be ok as it was for a present, didn't get a call back. Sent an email that evening saying I wasn't happy then had a call following morning and we took the chrome option as we were desperate as it was for my nephews birthday. He opened it yesterday to find the were two marks where the chrome had rubbed off, really disappointed but too late in the day to ask for an exchange