I have little money but my 8 year old twins used money from grandparents & family members & the little we had to purchase 2 x segways from ( uksegwsys.com) , the first time use in our house the charging port came out of the body leaving it hanging out on the cables , when I pushed it back in it stayed loose !! , then I took my children to the park on the scooters , the other one just stoped 5 mins after a full charge , so we all had to leave the park with my son crying (fuming !!!) , then we charged it and tried again . The third trip out we went to the park & after 2 mins ( with a full charge ) the swegway stoped , so my son turned it back on it went for about a Minute then started to turn different directions go faster then after it took him faster than I would have wished stopped and started to smell & made a noisy like a bang , then to top it all just wouldn’t turn off and was smoking , so then someone called the fire brigade . Well enough said !!!!!!!!!!!!!!. If UKSWEGWAY hat a working telephone number on their website & would get back to me perhaps this could have got resolved without me contacting the police & bank & seeking legal advise . A very scared & upset family , including my disabled son !!!!!!!!!.