One star is too much for this awful company. I have been charged £641.96 in termination fees to get away from this terrible company. £203.99 was the fee for ending a broadband contract with them although they were not giving me the speeds that were promised. Keep well away from this company. My dispute about paying the broadband termination fee went on for nearly 5 months after speaking to numerous people and having to repeat myself every time I spoke to someone different. I was told by one person that I would not have to pay the termination fee if I stayed with them for telecoms which was impossible on the new contract I had with sky. I will definately not recommend this company or any part of it to anyone. If you want a reliable company I would definately recommend sky for calls and broadband they are very efficient.