AVOID LIKE THE PLAGUE NO MATTER HOW CONVINCING THE CHATTER OFF THE RETENTION TEAM. Agreed to renew our business broadband at a fixed price but they took £50 extra and have sent incorrect bills ever since. And for THEIR errors they have lumped £40 charges onto our bill! The departments are not connected and internal communication is appalling. When questioned about random amounts appearing on our bill they just say that's what we owe! We know what we should have paid and signed up for. Zero faith in them so going to pursue formal complaint. Absolutely dreadful business behaviour, inefficient in our opinion. YOU'VE BEEN WARNED. We're off to OFCOM.